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Charles bond our NHS Exposed spy considers the society's
attitude to complaints. Dear NHS EXPOSED If one has a complaint about medical/ nursing bad attitudes and the treatment received, what is the best way to deal with it. The complaints procedure in my experience is unworkable. I have made written complaints about medical treatment but found staff collude and conspire to discredit what I have observed and stated. The shifting pattern of denials and lies by the staff make it impossible to have the complaints substantiated. The Community Health Council (CHC) seem unable or unwilling to combat the staff's abuse, and sometimes even sabotage the complaint. The CHC appear not to like me making too many detailed complaints, particularly when I have made accusations of racism. I have compared the situation with that of black people who complain about the police, the CHC say the "health staff are caring and have a better reputation than the police". I think that health and social work agencies are just as corrupt and institutionally racist as the police. And can do even more damage to ethnic minorities than the police. Labour and Liberal politicians show contempt for ethnic people who complain about welfare professionals, in the same way as the Conservatives show contempt at ethnic minorities complaining about the traditional police. You said involving the media is not the best way, I wonder what is a good way to deal with what is in reality a hidden social problem in society. It seems that the staff operatea vendetta against those who complain or expose bad practice. Social attitudes have to change; We should be allowed to speak without fear of reprisal. The medical and nursing cult is romanticised. And, not all staff are 'poor angels.' Nurses and doctors appear to be highly versed in how to manipulate the system and intimidate people. I wonder what the managers, doctors and nurses do behind closed doors when a complaint is received. Also, I wondered if further information about the organisation below may be of use to nhs-exposed. The Social Issues Research Centre ( http://www.sirc.org/ ) e-mail: editor@sirc.org is an independent, non-profit organisation founded to conduct research on social and lifestyle issues, monitor and assess global sociocultural trends and provide new insights on human behaviour and social relations. SIRC aims to provide a balanced, calm and thoughtful perspective on social issues, promoting open and rational debates based on evidence rather than ideology. In pursuit of this balanced perspective, SIRC conducts research on positive aspects of social behaviour as well as the more problematic aspects that are the focus of most social-science research. SIRC operates a permanent 'social intelligence' unit, engaged in continuous monitoring and assessment of significant social, cultural and ideological trends. For research on specific issues, SIRC maintains its own team of experienced field researchers. The work of SIRC is guided by an Advisory Board consisting of eminent scientists and consultants in a variety of disciplines. SIRC also provides a channel of communication for a wider forum of scientists engaged in research in related areas. SIRC welcomes all enquiries, exchanges of ideas and contributions from individuals or organisations with an interest in social issues. Lastly, the government and by the police superintendents assn (PSA) want police constables to eat lunch in local cafes in the areas they patrol in an effort to sweep away "police canteen-culture" as they at long last feel that areas of police life are untouchable. I wonder if this should apply in a slightly different context to hospital staff, who should not huddle together in staff social clubs as it distances them from the patients. Yours sincerely,
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