NHS Exposed 152wide.gif Ward 87 North Staffordshire NHS Trust
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152wide.gif Updated Thursday, 08/05/2003
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Fast track to complaints

The first step is to recognise that rationing and neglect are taking place. Dehydration, bed sores and a general lack of attention from qualified staff (eg soiled bedding, call button out of reach, regular observations not being done) are all reasons to suspect neglect.

  • Are the staff reluctant to show you the patient's records and discuss the drugs being used?
  • Is diamorphine prn on the prescription chart?
  • Are you told that the Consultant/Doctor/Surgeon is too busy to see you?

If you feel that the patient is deteriorating rapidly and their treatment seems to be the cause, rather than the cure, then step two is to complain effectively. Rationing is a top-down process, so :

  • Complain by fax to the Chief Executive of the Health Authority responsible for the hospital (phone the local Community Health Council for his name, fax and phone numbers) and
  • Copy this by fax to the Chief Executive of the hospital.
  • Immediately follow up with a call to their secretaries and confirm receipt of the fax. Ask for their name, write it down together with the time of the conversation and other organisations (keep fax receipts).
  • Keep records of all significant events - keep a diary with names of staff, what they do/do not do, etc, record conversations (use recording walkman, dictaphone etc), photograph evidence of neglect.

The following is a suggested outline - contact us if you can suggest any improvements:

[Name and address of CEO of Health Authority]

Dear [Name of CEO]

I have reason to believe my relative [Name], [Date of Birth], [Hospital Record Number] is not being treated at [Name of Hospital] in accordance with Article 2 of the Human Rights Act.

My main concerns are: (eg lack of treatment, attitude of staff, unhygienic conditions, patient lying in excrement, bed sores, dehydration, inappropriate use of diamorphine, etc)

1) (write main concerns)
2)
3)

I require an urgent review of [Patient's name] and if this does not improve the situation , I would like to request a transfer to a different unit . Staff in this hospital have been negligent in the care of [Patient's name]. Their names are

1) Dr [Name]
2) Nurse [Name]
3) etc

I enclose an extract of my diary of the events leading up to my dissatisfaction.

Failure of your health authority to improve the standard of care immediately will result in litigation on the grounds of negligence. In addition , if my relative, [Patient's name], dies , you will be liable for manslaughter in addition to knowingly being in breach of the Human Rights Act.

I look forward to an immediate review . My telephone number is xxxxxxxxxx. The telephone number of the ward where [Patient's name] is located is xxxxxxxxxx.

Yours sincerely,

[Your Name]
[Date and Time]

cc The Chief Executive of the [Name of hospital]
cc [Name of Consultant responsible for your relative's care]
cc Department of Health
cc Mr John Hinchcliffe, Chairman, Parliamentary Committee on Health
cc [name of local MP], MP
cc Editor [Name of local newspaper]
cc [Name and Firm of your solicitor]
cc Dossier to European Court of Human Rights

 

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